What is the cancellation policy?

Paid plans: Servicejoy is a month-to-month, pay-as-you-go service so we don’t provide refunds. You are billed every 30 days for the service. You can cancel the service at any time and you won’t be charged again, but you are responsible for any charges already incurred.
Free 45-day trial: Servicejoy offers a free 45-day trial on new paying accounts. Your first charge will come 45 days after you originally sign up. If you cancel before this first charge, you won’t be billed at all.
If you cancel after you are billed on day 45, no refund will be issued and you will be charged for the rest of that month.
Accounts that begin as an upgrade from a free account do not qualify for the free 45-day trial.
You are responsible for whatever charges have been incurred. In order to treat everyone equally, no exceptions will be made.

You still can log in within 15 days to reactivate your account. If you choose not to reactivate, your data will be permanently deleted after 15 days. This cannot be reversed.

Need to downgrade?

The account owner is the only person who can upgrade or downgrade the account. Changing your plan is easy. Just click on the “Account” tab when logged in  and you’ll see your options in the chart near the top of the page.

You can upgrade from any level to any level at any time. In order to preserve your clients, you can only downgrade to a level that can handle your current active clients count. For example, if you currently have 20 active clients you can’t downgrade to Free plan because the Free plan only allows 5 clients. You’ll have to delete 15 projects before you can downgrade to Free.

Another thing worth mentioning is that you can un-delete (activate) a client at any time from the deleted link at the top-right of your client list. When you activate a client, they become active and you can start sending them invoices.

Upgrades and downgrades take effect immediately. The new monthly rate begins at the start of your next billing cycle.

Need help?

Visit our help center and we’ll be more than happy to assist with your questions.